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Essential oils are concentrated plant extracts that capture the natural scent and beneficial properties of their source. They're obtained through distillation or cold pressing.
Essential oils can be found all over the world and have been used for centuries in incense, cosmetics, perfumes, culinary, and more.
Essential oils can be used in various ways:
• Aromatherapy: Add to a diffuser or inhale directly
• Topical application: Always dilute with a carrier oil before applying to skin
• Home use: Add to cleaning products or room sprays
Yes, all our essential oils are 100% pure and undiluted, with no additives or fillers.
We do not recommend internal use of our essential oils unless under the guidance of a qualified aromatherapist or healthcare professional.
Store in a cool, dark place away from direct sunlight. Keep bottles tightly closed when not in use.
Because of the potency of Essential oils, it is important to keep them in glass bottles to prevent the oils from dissolving the plastic.Â
NB: Keep oils away from open flames
Some essential oils should be avoided during pregnancy. Always consult with a healthcare provider before using essential oils if you're pregnant or nursing.
Many essential oils can be harmful to pets. Consult with a veterinarian before using essential oils around animals.
Properly stored, most essential oils have a shelf life of 1-5 years.Â
While many of our oils come from organically grown plants, not all carry official organic certification. Check individual product descriptions for specific details.
Absolutely! Blending oils can create unique scents and synergistic benefits. Start with simple 2-3 oil blends and always dilute properly.
Price variations reflect differences in plant rarity, oil yield, and production methods. For example, it takes significantly more rose petals to produce rose oil compared to lavender flowers for lavender oil.
No, Citrusci is committed to cruelty-free practices. We never test our products on animals.
Many essential oils are not recommended for use with young children. Always consult a qualified aromatherapist or pediatrician before using essential oils on or around children.
Signs of spoilage include a change in color, consistency, or smell. If the oil smells rancid or very different from when you first opened it, it's best to replace it.
We currently don't offer sample sizes, but we're always considering ways to help customers try our products. Sign up for our newsletter to stay updated on new offerings!
Our services are available to receive orders, and we can be contacted for any assistance. Contact our customer service team via phone +233 0547887477, email -customerservice@citrusci.com, or through our website's customer portal (whichever methods you actually offer).
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Changes can typically be made within 12 hours after placing the order, as long as the order hasn't been shipped yet.
Provide your order number and the details of the changes you wish to make.
More complex changes (e.g., adding/removing items) may take up to 24-48 hours to process, depending on the order status.
Use the tracking number provided in the order confirmation email on our website's tracking page.
Credit cards (Visa, MasterCard,)
Debit cards
Digital wallets (PayPal)
Mobile payment apps
Gift cards
Yes. Calculated based on location bases.
All orders will generally ship after 1 business day from the day of order placement. During peak times orders may take 2-3 business days to ship from the day of order placement. In a case of delays due to unforeseen circumstances beyond our control or due to force majeure, we shall immediately communicate the situation to you.Â
Yes
Citrusci uses Standard and Express shipping services, FedEx or DHL for all shipments outside Ghana. We may consider other shipping options available at the customer’s discretion except for APO/FPO or P.O. Box addresses. APO/FPO for bulk supply and on specific conditions.
Yes. Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.Â
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Reach out to your customer service team via email, phone, or chat. Provide details about the issue, including order number and a description of the problem.
Review the Returns and Refund Policy: Check the company’s return or satisfaction guarantee policy to understand the steps and time frame for returns or refunds.